Tech Mobile Software

September 22, 2026 - Tech Mobile Software Integrates eTMS with Sharp Synappx Manage technology.

eTMS puts an Open Synappx Portal link right under the device details. It opens the Synappx Admin Portal already signed in, already on that device's page — no second login needed.

When the technician views the eTMS Call Details they select ‘Get Synappx Device Information.’ eTMS matches the call's equipment to the device in Synappx Manage by model and serial number, and pulls back:

• Device identity — model, serial number, product family, friendly name

• Network details — IP address, MAC address, subnet, gateway, HTTP/HTTPS ports, and the device's location as recorded in Synappx

• Live status — what the machine is reporting right now

• Meters and counters — total output, life count, power-on count

• Supply levels — toner and consumables with remaining amount and state, including waste toner

• Paper trays — fill level, media size and media type for every input tray

• Alerts — active service codes and maintenance codes

• Firmware version

Everything renders inside the call, in the same mobile interface the technician already uses for parts, meters, notes and time.

eTMS uses Sharp's own Sharp-Start single sign-on. Each technician authenticates to Synappx with their own Sharp credentials through Sharp's OAuth 2.0 login; eTMS never handles or stores a Synappx password. Sessions refresh themselves, and one technician's Synappx access is never shared with another.

"This is a needed tool for technicians who rely on both eTMS and Sharp Synappx," says Thomas Smith, Owner at Tech Mobile Software. "By providing a single point of access, we're empowering them to work more efficiently, reduce errors, and ultimately provide better service to their customers."